Returns & Exchanges

At MELLO, we want you to glow with confidence, which is why we offer a 30-day window for returns on all products that didn't quite meet your skin's needs. We ensure a seamless process so you can get back to finding your perfect beauty routine without any stress.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all safety seals are intact for a qualifying refund.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the return, your original payment method will be credited within 5-7 business days.