Frequently Asked Questions

Everything you need to know about your MELLO glow.

Are MELLO products cruelty-free and vegan?

Yes, all MELLO products are 100% cruelty-free and vegan. We never test on animals, nor do we use any animal-derived ingredients in our formulations.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products within 30 days for a full refund or store credit.

Do your skincare products contain parabens or sulfates?

No. We prioritize clean beauty standards, meaning all our formulas are free from parabens, sulfates, phthalates, and synthetic fragrances.

Can I track my package after it ships?

Absolutely. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.